AIBEA to launch ‘Bank Clinic’ to help retail customers with grievance redress

The All India Bank Employees Association (AIBEA) plans to set up an online ‘banking clinic’ to help bank customers in addressing grievances.

Venkatchalam, General Secretary of AIBEA, said, “Once a retail customer of a bank submits a complaint online to the ‘Bank Clinic’, our team will handle the complaint with the bank for compensation.”

He stressed that the bank clinic will be another channel through which the retail bank customer can address his complaints in addition to the regular bank ombudsman channel.

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By launching the bank clinic, Venkatchalam said, the association hopes to win the goodwill of customers and provide feedback to banks on areas where there is a lack of service.

Publication of defaulters list every six months

The trade union leader saw that The Reserve Bank of India shall publish Bank Defaulters list every six months.

“The RBI gives the defaulter list under RTI (Right to Information) only in the case of leveraged accounts. They should provide a list of all defaulters and not just the debited accounts.

When public funds are given out as loans, why should there be secrecy about loan defaulters? “There should be complete transparency in these matters,” Venkatachalam said.