TCS signs deal with McDonald’s Philippines, to digitise ops for 760 outlets
TCS will also integrate other SAP capabilities to ensure comprehensive data management and automation solutions tailored to GADC’s needs
Tata Consultancy Services (TCS) announced today that it has signed a two-year partnership with McDonald’s Philippines. The financial details of the deal were not disclosed.
TCS signed the agreement with George Yang-led Golden Arches Development Corporation (GADC), the master franchise holder of McDonald’s in the Philippines. This partnership, TCS’s first with the fast-food chain in the Asia-Pacific region, aims to standardise and digitise the IT operations for over 760 McDonald’s restaurants in the Philippines.
TCS will implement an advanced upgrade of McDonald’s current systems in the Philippines to the cloud (SAP S/4HANA on RISE). The IT infrastructure of GADC will be upgraded to provide better insights, improved decision-making, and optimised operational performance.
Margot Torres, managing director at GADC, said, “This partnership with TCS is another step in our continuous digital transformation. The implementation of SAP S/4HANA on RISE will provide us with greater agility through data-driven insights, enabling us to continuously improve our customer and employee experience.”
The benefits of the upgrade include increased efficiency, optimised operating costs, digital transformation and innovation, enhanced franchisee experience, improved process optimisation, and workforce productivity. TCS will also future-proof GADC’s processes to support its growth plans. Through the SAP Business Technology Platform (BTP), TCS will provide development and integration services encompassing app development, automation, data analytics, and artificial intelligence.
McDonald’s is one of the world’s largest foodservice retailers, with over 42,000 locations in over 100 countries as of the end of 2023. Approximately 95 per cent of McDonald’s restaurants worldwide are owned and operated by independent local business owners. GADC has grown significantly in the Philippines over the last few years, anchored by its commitment to digital transformation, including the standardisation of the IT landscape across all its restaurants nationwide.
TCS will also integrate other SAP capabilities to ensure comprehensive data management and automation solutions tailored to GADC’s needs. These integrations will significantly enhance the fast-food chain’s proficiency in financial management, materials management, enterprise asset management, project management, sales and distribution, user interface, and master data management.
Rudy Abrahams, president and managing director of SAP Philippines, stated, “We are excited to support Golden Arches Development Corporation in their continuous digital transformation journey. Implementing SAP S/4HANA on RISE will empower them with cutting-edge technology, ensuring McDonald’s stays ahead in the fast-evolving food service industry. This collaboration represents a significant milestone in driving innovation and operational excellence.”
This strategic partnership highlights TCS’s growing presence in the Philippines, where it has been operational since 2008. With over 5,000 employees in the Philippines, TCS supports customers across diverse sectors, including telecom, banking and finance, real estate, and airlines, driving their growth and transformation.
First Published: Sep 18 2024 | 1:38 PM IST