Facebook action on quarter of individual grievances, Insta on 40% in May
Social media giant Meta Facebook took action against only about 27 percent of complaints it received from users and Instagram against less than half of all complaints filed by users in May 2023, according to the company’s latest monthly report in India.
Individual complaints on Facebook more than doubled to 16,995 and jumped more than 68 percent on Instagram in May compared to April data.
According to information about the category revealed by the Meta, Facebook “took action on” less than a tenth of user complaints where they claimed content featured them in partial nudity or in a sexual act.
In Instagram’s case, the platform acted on half of all user reports it received for violating its policy on “content that shows me in nudity/partial nudity or in a sexual act.”
The Descriptive Transparency report shows the report’s other categories, for which Facebook’s action rate was less than a quarter percent, including grievances users raised about “bullying or harassment” (less than 7 percent), or “inappropriate or offensive content” (less than 7 percent). about 8 percent) and fake profiles (about 48 percent).
Facebook received a total of 16,995 complaints from users and provided tools to users to resolve their issues in 2,325 cases.
“Of a further 14,670 reports requiring specialized review, we reviewed the content according to our policies, and took action on 2,299 in total,” Meta said in its report to Facebook.
Category wise details of the action taken on 2,299 more reports were not disclosed by Facebook.
Instagram received 16,267 complaints from users, of which 6,499 incidents involving 2,671 reports were acted upon after specialized review.
Instagram only provided tools in about 5 percent of cases where users reported that their accounts had been hacked, and about 50 percent of cases where users claimed the content showed them in partial nudity or in a sexual act.
No category or policy details for the 2,671 reports were shared by the company in the report.
Meta received two orders from the Grievances Appeals Committee (GAC) under which it operated.
The GAC is considering complaints from users who are unhappy with the social media disciplines’ decision.
(Only the title and image for this report may have been reworked by the Business Standard staff; the rest of the content is generated automatically from a shared feed.)