Teleperformance aims to hire 60,000 people in India in the next 2 years

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French business process outsourcing firm Teleperformance aims to employ around 60,000 people in India in the next two years as it expands its operations in the country, a senior executive said. This expansion will bring the total number of employees to 150,000 from around 90,000 employees in India as of today.

Currently, the company has centers in locations such as Gurugram, Hyderabad, Mumbai, Chennai, Jaipur, Indore and Mohali and is considering opening additional centers in Noida, Bengaluru, Pune and Hyderabad to support its growth plans.

Teleperformance India CEO Anish Mokar said the talent base is what makes India a strategic talent hub for Teleperformance. “India does a lot of the non-voice business that’s already cutting edge. And that’s why India has the best talent any country has to offer, whether it’s underwriting, financial planning or problem-solving for clients… no other country delivers better talent,” McCar told Business Standard.

For Teleperformance in India, banking, financial services and insurance (BFSI), travel and hospitality are some of its major areas. It works with them to provide a better customer experience and service to citizens. “Healthcare is a relatively smaller business but it’s emerging… Then we have high-tech and retail businesses… We also work with state governments on departments like income tax etc… We have close to 30,000 people serving local clients in India,” Mokyr said.

Globally, Teleperformance is also betting on acquisitions as part of its growth trajectory. In April this year, it announced plans to buy rival Majorelle for €3 billion, building complementary capabilities and expanding its geographical footprint. “The Teleperformance-Majorel Group creates approximately $12 billion leader in digital services business with a strong presence in all major economies of the world,” the company said.

The acquisition is expected to build complementary capabilities in a number of geographies. Teleperformance said during the acquisition: “Teleperformance’s strength in serving the Americas is complemented by Majorel’s strength in Europe, the expansion of a leading presence in Asia Pacific and Africa, and the deepening of expertise across verticals with a highly diverse group of clients, including the technology, BFSI, travel, energy and utilities, retail and government services, and automotive sectors.”

Last year, it acquired California-based PSG Global Solutions, a leading staffing process outsourcing company, for $300 million, building deeper expertise along adjacent business lines, industry segments, and digital capabilities.

Teleperformance plans to leverage AI through partnerships with startups rather than acquiring them. “So, partnering is the way things are going to play out and you might see that happen with most companies in our industry, including big ones like Accenture. They’re going much more into partnerships rather than pure acquisitions,” McCr said.